{"id":1298,"date":"2011-03-03T12:00:52","date_gmt":"2011-03-03T17:00:52","guid":{"rendered":"http:\/\/www.jasemccarty.com\/blog\/?p=1298"},"modified":"2011-12-30T09:36:22","modified_gmt":"2011-12-30T15:36:22","slug":"its-all-about-the-customer","status":"publish","type":"post","link":"https:\/\/www.jasemccarty.com\/blog\/its-all-about-the-customer\/","title":{"rendered":"It’s all about the customer…"},"content":{"rendered":"

I was a customer<\/strong>
\nBefore becoming a vSpecialist with EMC, I was a systems engineer\/architect in the SaaS space.\u00a0 In that environment, I managed several storage platforms from IBM, NetApp, and EMC.<\/p>\n

In many small shops, there are a few people performing different roles.\u00a0 Sometimes there are 1 or 2 storage people, 1 or 2 virtualization people, 1 or 2 Active Directory, etc in these environments. Often times there will be a primary and a secondary resource, providing that the workload permits.\u00a0 Other times, given a heavy workload, it is hard to transfer that knowledge to a secondary resource.<\/p>\n

I was speaking with an engineer friend about virtualization\/storage\/etc. last night, and they had some questions about a wide variety of things.\u00a0 I talked about everything that I could address, but like my old job, they have a mix of storage from several vendors.\u00a0 They have both EMC and NetApp storage.<\/p>\n

Perceptions<\/strong>
\nI understand that from time to time, different companies don’t see eye to eye on ways of doing things… And from time to time, there are some Twitpisses on Twitter…<\/p>\n

But let’s set the record straight.\u00a0 We are all here to provide the best products and services to our customers<\/em>. PERIOD<\/strong>. <\/p>\n

Working together for a common goal
\n<\/strong>When I was a customer I was always very disengaged when I would see a Twitpiss, or other back and forth.\u00a0 I’ve written a couple blog posts about the disdain I have for fighting that can go back and forth. <\/strong><\/p>\n

I always enjoyed seeing vendors get along for the common good.\u00a0 Here are a couple examples of some positive collaboration:<\/p>\n